About Our Sizes

Shoe sizes can vary from manufacturer – so if you are predominantly a mail order customer and can’t get to the shop to try shoes on, it is worthwhile keeping a record of the names of the shoes and sizes that you have ordered in the past, then give us a ring and we can check how the sizing compares.

What If They Don’t Fit?

DONT WORRY… All goods are sent on approval. If you find them unsuitable for any reason simply return them unworn within 14 days with the receipt and we will exchange them or refund the cost of the goods (excluding delivery charges). If you wish to try the same shoes in another size we will send them post free.

In the unlikely event that you discover a fault in a product we will endeavour to have the item repaired immediately. if the product is not repairable we will replace them where possible or reimburse you for the goods including any delivery charges incurred.

Please note that the return of goods to us is the customer’s responsibility until they reach us, so for your peace of mind we would suggest that you use ‘signed for’ post. Although we endeavour to  deal with returns immediately we would ask you to please allow 7 days for us to process your exchange or refund, particularly at the beginning of each season when returns traffic is at its highest level.